Receipt paper can be ordered directly through Clover’s Customer Service Department or at major retailers like Staples or Office Depot. Visit www.clover.com/getsupport/order-supplies to order supplies online!

To order from a customer service agent, swipe to the right on your Clover device screen and select Call Me. You can enter your reason and someone will contact you to complete your order.

• The Station printer takes 3⅛ inch x 230 feet thermal paper rolls.
• The Mini and Flex internal printers, the Mobile printer, and the FD130 terminal take paper rolls that are 2¼ inches wide, by 60 feet (max. for Flex), or 100 feet (max. for Mini).
• The Star SP700 Kitchen Printer (also commonly referred to as the Impact Printer) takes 76mm paper rolls, with a roll diameter of up to 85mm.

Clover supports a host of compatible accessories you can view here. For assistance with adding accessories or devices to your system, reach out to your KIS Advisor or contact us at info@kispayments.com.

Visit the Clover Help Center for guidance on setting up, troubleshooting, or learning how to operate your Clover system. For more personalized service, find your dedicated Clover support number on your statement or by logging in to your Clover Web Dashboard. You can also find this number at the top right corner of your Station, Mobile, or Mini device screen. Merchants using the Clover Go app can find their support number in the Help & Support menu, or request a call back.

You can also reach out to your KIS Advisor or email support@kispayments.com with specific questions or issues.

If the Clover is not turning on (showing a black screen) the issue may be caused by a defective charger. To troubleshoot this, please follow our step-by-step guide here.

If it still won’t turn on, the device may be defective; in this case please contact our Support Team at support@kispayments.com or 888-484-3389

1. Take the Flex off the charger.
2. Hold down the Power button on the right hand side for 40 seconds.
3. Let go for 5 seconds.
4. Hold the power button down again until you see the Clover symbol appear on the screen.

Clover Flex:

Open the back of the device where the printing paper is loaded, remove the paper roll, and you will see the serial number, beginning with “S/N”.

Clover Mini:

Open the back of the device where the printing paper is loaded, and flip down the plastic coil/roll. The serial number is listed on the coil/roll and begins with “S/N”.