My Clover Flex isn’t Charging / Turning On

If the Clover is not turning on (showing a black screen) the issue may be caused by a defective charger. To troubleshoot this, please follow the steps below:

Before you begin: if the Clover is showing a black screen first press and hold the power button on the right hand side of the device. This is to ensure that someone did not turn off the device inadvertently.

   Step 1: Ensure that the charger is properly connected to the charging cradle.

   Step 2: Ensure that the power adapter is securely connected, and green light is on.

   Step 3: Ensure that the plug is properly plugged into the outlet.

   Step 4: Ensure device is properly placed on charging cradle.

*If you’ve completed the first four steps and everything is connected properly, then try plugging the charger into a different outlet. To test if the charging cradle is defective, try charging your device directly with a USB-C cable.*

   Step 5: If your Clover Flex still does not power on after charging for 30 minutes, perform a hard reboot.

To perform a hard reboot:

  1. Disconnect your power by removing the device from its charging cradle or unplugging the power cord.
  2. Hold the power button for 40 seconds before releasing it.
  3. Press the power button again until you see the Clover logo on the screen.
  4. Place the Flex on its charging cradle or connect the power cord back to the device.

When ready, the device prompts you to log in.

If it still won’t turn on, the device may be defective, in this case please contact our Support Team at support@kispayments.com or 888-484-3389