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Chargeback Disputes #1 – Guilty Until Proven Innocent
Let’s start by defining a “Chargeback” – A chargeback (also known as a reversal) is a form of customer protection that is provided by the card issuing banks, which allows their…
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The Shame of Our Industry
Often when I walk into a merchant’s premises for the first time, after introductions, the first thing out of my mouth is an apology! Why you ask?…
#1 Merchant Question: “Where is my money?”
It has been my experience, in speaking with over 4,000 merchants about their Payment Processing, that most business owners do not understand what…
When Card Not Present (CNP) leads to “Customer Negates Payment”
Part 1 As a merchant you want to make sure that you always keep your processing environment in consideration when you are accepting payment. For…