Jennifer Belik, Director of Operations

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Chargeback Disputes #1 – Guilty Until Proven Innocent

Let’s start by defining a “Chargeback” – A chargeback (also known as a reversal) is a form of customer protection that is provided by the card issuing banks, which allows their cardholders to file a…


Chargeback Series #2: The Way the Cookie Crumbles

Credit card institutions are focused on keeping their cardholders happy. After all, if they keep their customers appeased, they continue to use their cards to make purchases.  In fact, these…