Heather Owen, Comptroller

Deserved-or-Demanded

Loyalty – Deserved or Demanded?

There was a time long ago that we started our first bank account with a bank that we trusted, maybe because our parents have banked there forever, or maybe because we had a relationship with the…


Customer-service

Customer Service in a New Social Media Age

In this modern age of social media, technology invents new and creative ways of staying in touch with customers that maximizes every minute of every day.  Video messaging allows us to smile at our…