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Receipt paper can be ordered directly through Clover's Customer Service Department or at major retailers like Staples or Office Depot. Swipe to the right on your Clover device screen and select Call Me. You can enter your reason and someone will contact you to complete your order.

  • The Station printer takes 3⅛ inch x 230 feet thermal paper rolls.
  • The Mini and Flex internal printers, the Mobile printer, and the FD130 terminal take paper rolls that are 2¼ inches wide, by 60 feet (max. for Flex), or 100 feet (max. for Mini).
  • The Star SP700 Kitchen Printer (also commonly referred to as the Impact Printer) takes 76mm paper rolls, with a roll diameter of up to 85mm.

Clover supports a host of compatible accessories you can view here. For assistance with adding accessories or devices to your system, reach out to your KIS Advisor or contact us at info@kispayments.com.

Visit the Clover Help Center for guidance on setting up, troubleshooting, or learning how to operate your Clover system. For more personalized service, find your dedicated Clover support number on your statement or by logging in to your Clover Web Dashboard. You can also find this number at the top right corner of your Station, Mobile, or Mini device screen. Merchants using the Clover Go app can find their support number in the Help & Support menu, or request a call back.

You can also reach out to your KIS Advisor or email support@kispayments.com with specific questions or issues.

If the Clover is not turning on (showing a black screen) the issue may be caused by a defective charger. To troubleshoot this, please follow our step-by-step guide here.

If it still won’t turn on, the device may be defective; in this case please contact our Support Team at support@kispayments.com or 888-484-3389

Sometimes a Clover Flex will enter into what is called hibernation mode. It will still have a full battery (especially if it has been on a charger the whole time), but won’t turn on.

Before you call our tech support, try this:

  1. Take the Flex off the charger
  2. Hold down the Power button on the right hand side for 40 seconds (I usually use a stop watch on my phone to ensure its at least 40 seconds)
  3. Let go for 5 seconds (you don’t have to time this one)
  4. Hold the power button down again until you see the Clover symbol appear on the screen
  5. If after doing that, you see the Clover symbol then the Flex will reboot properly. If it doesn’t work, try again (make sure you hold the button down for at least 40 seconds). If that still doesn’t work, then give support a call.

Read more on our blog - 6 Most Common Support Calls for Clover POS